Privacy policy

At Sagvan Decor, your privacy and security are our top priorities. We are committed to protecting the personal information you share with us and using it responsibly. This document outlines how we collect, use, and safeguard your data when you visit www.sagvandecor.com or interact with us in any way.

If you have any questions or need more details about our privacy practices, please contact us.

Information We Collect

To provide you with the best shopping experience, we may collect:

  • Contact Details: Name, email address, phone number, billing address, and delivery address.
  • Payment Information: Credit/debit card details, UPI, or other payment information required for completing your order. We do not store your payment details on our servers. All payments are processed through secure, PCI-compliant payment gateways.
  • Order History: Details of previous purchases, including product, price, and transaction information to help us serve you better.
  • Demographic Details: (Optional) Age, gender, or preferences to improve your shopping experience and conduct surveys.
  • Technical Data: IP address, device type, browser type, operating system, session data, and date/time stamps to improve our website performance.
  • Third-Party Sign-ins: Information shared with us through Facebook, Google, or other platforms if you choose to sign in via those accounts.
  • Communication: Emails, chat messages, or calls related to inquiries, orders, disputes, or feedback.

How We Use Your Information

We use your data ethically and only for:

  • Order Fulfillment: Processing payments, arranging shipping, and delivering your products.
  • Personalized Experience: Showing recently viewed items, managing your wishlist/cart, and tailoring recommendations.
  • Customer Support: Resolving issues, managing returns/exchanges, and answering product-related queries.
  • Marketing & Updates: Sending you emails or messages about offers, new launches, and order/shipment status (you can opt out anytime).
  • Business Insights: Analyzing buying behavior to improve product selection, pricing, and overall user experience.
  • Legal Compliance: Preventing fraud, resolving disputes, collecting outstanding payments, and complying with applicable laws.

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your data is shared only with trusted partners involved in fulfilling your order (such as logistics partners or payment processors).

Cookies & Tracking

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences and recently viewed products.
  • Keep items saved in your cart.
  • Analyze website traffic and improve performance.

You can disable cookies anytime via your browser settings, though some features of our website may not function properly without them.

Children’s Privacy

Sagvan Decor does not knowingly collect personal data from children under the age of 13. If you believe a child has shared their information with us, please contact us immediately, and we will promptly remove it.

Security & Data Protection

Your security matters to us:

  • All transactions are encrypted with SSL (Secure Socket Layer) technology.
  • Payment processing is handled by secure, PCI-DSS-compliant gateways.
  • Access to your data is restricted to authorized personnel only.

Third-Party Links & Advertisers

Our website may contain links to third-party websites. Please note that we are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing personal information.

Your Rights

You have the right to:

  • Access and review the information we hold about you.
  • Request corrections to any incorrect or outdated information.
  • Opt out of marketing communications at any time.
  • Request deletion of your data (where legally permissible).

Policy Updates

We may update this Privacy & Security Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page, with the date of the most recent update.